Customer satisfaction survey
1 - When was your last contact with our sales team
Less than one month
Between one to three months
Between three to six months
Between six months to one year
More than one year
2 - During this contact, how do you evaluate these aspects ?
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
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4
3
2
1
A - Easiness to reach the accurate person
B - Understanding your needs
C - Sales people disponibility
D - Sales people technical support
E - Our reactivity to your raised questions
3 - What is your opinion regarding our "pre-sales" services
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
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4
3
2
1
A - Technical support
B - Clarity of our technical and commercial offer
C - Technical documentations
D - Adequacy to your technical and commercial
expectations
E - Reactivity
4 - How do you consider Georgin's range of products ?
Very complete
Complete
Incomplete
Very uncomplete
5 - Among these products, indicate the degree of satisfaction
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
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4
3
2
1
A - Signal converters and switching amplifiers
B - IS barriers
C - Indicators and pilot lamps
D - Remote I/O
E - Pressure transmitters
F - Smart pressure transmitters
G - Temperature sensors & transmitters
H - Pressure and temperature switches
I - Pressure gauges and thermometers
J - Manifolds, pressure gauges valves, …
6 - Which product will you appreciate we add to our catalog ?
7 - What is your opinion about your purchase order managment ?
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
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4
3
2
1
A - Announced delivery time frame
B - Sales team availability
C - Contract management of your orders
D - Respect of delivery times
8 - For which reason(s) did you choose Georgin ?
(3 answers max.)
A - Services quality
B - Products quality
C - Quality - Price ratio
D - Professionalism
E - The product range
F - Company image
9 - Are you ready to give us new orders ?
Yes
No
10 - Your opinion regarding Georgin's communication policy
4
: Excellent
3
: Good
2
: Weak
1
: Very poor
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4
3
2
1
A - Show & exhibition
B - Website
C - Other (B2B) websites
D - Publication magazines
11 - Will you recommend our company ?
Yes
No
12 - Do you have any remarks or comments ?
Personal information request
First name, last name
Title
Company
Address
Zip code
City
E-mail
Thank you for your cooperation.
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