Customer satisfaction survey
1 - When was your last contact with our sales team ?
Less than one month
between one to three months
between three to six months
between six months to one year
more than one year
2 - During this contact, how do you evaluate these aspects ?
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
Cancel
4
3
2
1
A - Taking your need in consideration
B - Sales people listening
C - Sales people technical support
D - Our reactivity to your raised questions
3 - How do you consider Georgin's range of products ?
Very complete
Complete
Uncomplete
Very uncomplete
4 - Among these products, indicate the degree of satisfaction
for the ones you use
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
Cancel
4
3
2
1
A - Signal converters and switching amplifiers
B - IS barriers
C - Indicators and pilot lamps
D - Remote I/O
E - Pressure transmitters
F - Temperature sensors & transmitters
G - Pressure and temperature switches
H - Pressure gauges and thermometers
I - Manifolds, pressure gauges valves, …
5 - What is your opinion regarding our "before sales" services
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
Cancel
4
3
2
1
A - Technical support
B - Clarity of our technical and commercial offer
C - Technical documentations
D - Adequacy to your technical and commercial
expectations
E - Reactivity
6 - What is your opinion about your purchase order managment
4
: Very satisfied
3
: Satisfied
2
: Unsatisfied
1
: Very unsatisfied
Cancel
4
3
2
1
A - Announced delivery delays
B - Sales team availability
C - Contract management of your orders
D - Respect of delivery times
7 - For which reason(s) did you choose our company ?
(3 answers max.)
A - Services quality
B - Products quality
C - Quality - Price ratio
D - Professionnalism
E - The product range
F - The fame
8 - Are you ready to give us new orders ?
Yes
No
9 - Will you recommand our company ?
Yes
No
10 - Do you have any remarks or comments ?
Personal information request
First name, last name
Title
Company
Address
e-mail address
Thank you for your cooperation.